Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Neele Inken Abend"'
Publikováno v:
Administrative Sciences, Vol 13, Iss 5, p 123 (2023)
Empathy as an influencing factor of consumer behaviour has mostly been analysed from an empathetic employee’s perspective. Empirical investigations into customer empathy in the context of failed service interactions are still scarce. This study inv
Externí odkaz:
https://doaj.org/article/3e68d83a39a74852837842714abf02a5
