Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Neele Inken Abend"'
Publikováno v:
Administrative Sciences, Vol 13, Iss 5, p 123 (2023)
Empathy as an influencing factor of consumer behaviour has mostly been analysed from an empathetic employee’s perspective. Empirical investigations into customer empathy in the context of failed service interactions are still scarce. This study inv
Externí odkaz:
https://doaj.org/article/3e68d83a39a74852837842714abf02a5
Autor:
Abend, Neele Inken1 (AUTHOR) niabend@alu.ucam.edu, De-Juan-Vigaray, María D.2 (AUTHOR), Nuszbaum, Mandy3 (AUTHOR)
Publikováno v:
Administrative Sciences (2076-3387). May2023, Vol. 13 Issue 5, p123. 19p.