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Publikováno v:
Fashion business. 18:118-131
The purpose of this study is to classify the service recovery fairness of internet fashion shopping mall depending on the type of shopping mall into 3 levels, and analyze their influence on customers` satisfaction and intention to repurchase. Data we
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2c346930de2d06e2e1c4465ddfe13c1b
https://doi.org/10.12940/jfb.2014.18.1.118
https://doi.org/10.12940/jfb.2014.18.1.118
