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Autor:
Napitupulu, Runggu Besmandala, Sihombing, Nikous Soter, Napitupulu, Binur Pretty, Pardede, Erwin
Publikováno v:
Management Science Letters, Pp 1101-1110 (2021)
The purpose of this study is to identify and analyze the interaction between customer satisfaction and trust in a structural model. Sample consists of 210 Suzuki motor bikes’ users, aged 17-64, domiciled in Medan. Structural equation model approach
Externí odkaz:
https://doaj.org/article/70be297d68b14ca28b3e340ef7e85447
