Zobrazeno 1 - 3
of 3
pro vyhledávání: '"Naghmeh Nik Bakhsh"'
Publikováno v:
Organizations and Markets in Emerging Economies, Vol 14, Iss 2(28) (2023)
Though service recovery plays a key role in industrial clients’ post-recovery supplier evaluations, the impact of customers’ cultural orientation on the effectiveness of supplier-instigated proactive recovery (i.e., a supplier’s recovery effort
Externí odkaz:
https://doaj.org/article/dc21dad5f18c4913bb80ffbfb4eff982
Autor:
Naghmeh Nik Bakhsh
Publikováno v:
Eurasian Journal of Business and Management. 9:245-257
The benefits of the co-creation of failure recovery are well recognized in the literature. So far, however, there has been little discussion about the collaborative process of joint recovery management and the role played by the locus of failure in t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0db624898360ed0652ed483b6ec444ed
https://doi.org/10.15604/ejbm.2021.09.04.002
https://doi.org/10.15604/ejbm.2021.09.04.002
Autor:
Naghmeh Nik Bakhsh
Publikováno v:
Journal of Service Science Research. 11:133-155
It is now well established from a variety of studies, that service recovery is essential for service providers to retrieve the customer’s satisfaction after the service failure. Recent evidence suggests that the co-creation of service recovery has
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::17a3f474bb4a28762dfba11d6a3a88f7
https://doi.org/10.1007/s12927-019-0007-4
https://doi.org/10.1007/s12927-019-0007-4