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Autor:
Marilyn Bailey, Edward Chaplin, Xenia Holland, Naga Thota, Todd Hoff, Ray Crosby, Christie Hippe, Suzette Pichette, Diana Nawrocki, Donna Gorman
Publikováno v:
The Joint Commission Journal on Quality Improvement. 25:300-315
Article-at-a-Glance Background Health care has a number of historical barriers to capturing the voice of the customer and to incorporating customer wants into health care services, whether the customer is a patient, an insurer, or a community. Qualit
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9b11dfcc49051df982c8e5e0aacc6054
https://doi.org/10.1016/s1070-3241(16)30446-1
https://doi.org/10.1016/s1070-3241(16)30446-1
