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pro vyhledávání: '"N. W. W. Lam"'
Autor:
N. W. W. Lam, B. G. Dale
Publikováno v:
Total Quality Management. 10:843-851
This paper reports a critical examination of the customer complaints handling system in a flavourings manufacturer. The findings revealed that the customer complaints, termed areas of concern (AOCs), were not of a recurring nature but due to the recu
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e8523c91d3bd169f0e0f340cbea2c8cb
https://doi.org/10.1080/0954412997253
https://doi.org/10.1080/0954412997253
