Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Mwamba Nathan Mugambi"'
Publikováno v:
Editon Consortium Journal of Business and Management Studies. 3:109-124
The main purpose of this study was to investigate the moderating effect of star rating on the relationship between service tipping and the performance of hotels in Kenya based on a Balanced Score Card Perspective. The study was based on the following