Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Muhd Lokman"'
Autor:
Ainaa Idayu Iskandar, Norshiba Norhisham, Norazira Mohd Abas, Muhd Lokman, Nul Hakim, Siti Zaitun Saddam, Nurul Azrin Ariffin
Publikováno v:
GATR Global Journal of Business Social Sciences Review. 1:92-99
Objective- Theoritical study was used to study the level of customers' satisfaction towards service provided by agency at UTC Melaka through the service quality model developed by Parasuraman which are tangibility, reliability, responsiveness, empath