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pro vyhledávání: '"Ms. I. K. Molefe"'
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 8, Iss 2 (2019)
The hospitality industry is a service industry; therefore, the role of personal service by employees is irreplaceable. There are frequent and intense face-to-face interactions or encounters between the service providers and customers. It is therefore
Externí odkaz:
https://doaj.org/article/09f14a0297b043ad920865216bd9d389
