Výsledky vyhledávání - "MohD Ahmad Al-Hawari"

Product innovation research over the past 60 years: a bibliometric analysis of intellectual structure and emergent trends

Autor: Mohamed Aboelmaged, Shaker Bani-Melhem, Mohd Ahmad Al-Hawari, Imran Ali

Publikováno v: Benchmarking: An International Journal.

PurposeLiterature on product innovation (PI) has witnessed tremendous growth over the past 60 years. Yet, there has been a dearth of a comprehensive review of the extant PI research maintaining the breadth and depth of the topic. To seal this gap, th

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::61f0b5795d231b6c26d054b1f7d48000
https://doi.org/10.1108/bij-09-2022-0595

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Obsessive–compulsive personality and creative performance: the moderating effect of manager coaching behavior

Autor: Rawan Abukhait, Faridahwati Mohd. Shamsudin, Shaker Bani-Melhem, Mohd Ahmad Al-Hawari

Publikováno v: Review of Managerial Science. 17:375-396

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::1098843ca2f55842e8b2c8a7208f0342
https://doi.org/10.1007/s11846-022-00528-6

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Green innovation performance: a multi-level analysis in the hotel sector

Autor: Shaker Bani-Melhem, Mohd Ahmad Al-Hawari, Faridahwati Mohd. Shamsudin

Publikováno v: Journal of Sustainable Tourism. 30:1878-1896

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::65d1eb26d84381dee01a0283fcc6813b
https://doi.org/10.1080/09669582.2021.1991935

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Does employee willingness to take risks affect customer loyalty? A moderated mediation examination of innovative behaviors and decentralization

Autor: Shaker Bani-Melhem, Faridahwati Mohd Shamsudin, Mohd Ahmad Al-Hawari

Publikováno v: International Journal of Contemporary Hospitality Management. 33:1746-1767

Purpose This study aims to build on the trait activation and interactionist perspective theories to investigate the effect of frontline employees’ (FLEs) willingness to take risks on hotel guest loyalty by assessing the mediating role of their inno

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::08d9d4055ffe59141bc4ec0c3ca1307e
https://doi.org/10.1108/ijchm-08-2020-0802

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Predictors of recycling behavior: the role of self-conscious emotions

Autor: Narjes Haj-Salem, MohD Ahmad Al-Hawari

Publikováno v: Journal of Social Marketing. 11:204-223

Purpose The purpose of this study is to develop a model that integrates self-conscious emotions (i.e. anticipated guilt and anticipated pride) alongside the theory of planned behavior’s key explanatory factors to challenge the idea that recycling b

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::04add1e6e58dd6f4d3b8bb99e4a238db
https://doi.org/10.1108/jsocm-06-2020-0110

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Leader-member exchange and frontline employees' innovative behaviors: the roles of employee happiness and service climate

Autor: Samina Quratulain, Mohd Ahmad Al-Hawari, Shaker Bani-Melhem

Publikováno v: International Journal of Productivity and Performance Management. 71:540-557

PurposeThis research primarily aims to study the role of leader-member exchange (LMX) in frontline employees' (FLEs) innovative behaviors, whereby a mediating effect of employee happiness is proposed in this relationship. The moderating effect of ser

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::e81807bf46fd79fd9a69da48b9599c0a
https://doi.org/10.1108/ijppm-03-2020-0092

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Abusive supervision and frontline employees’ attitudinal outcomes

Autor: Shaker Bani-Melhem, Mohd Ahmad Al-Hawari, Samina Quratulain

Publikováno v: International Journal of Contemporary Hospitality Management. 32:1109-1129

PurposeThis study aims to examine a moderated mediation model that explains how abusive supervision influences employees’ capacity to satisfy customers (via their silence behavior) and how a customer-oriented work climate moderates the indirect inf

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ee5101e458d3bf84ef95bca285ba57a6
https://doi.org/10.1108/ijchm-06-2019-0510

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Customer incivility and frontline employees’ revenge intentions: interaction effects of employee empowerment and turnover intentions

Autor: Mohd Ahmad Al-Hawari, Samina Quratulain, Shaker Bani-Melhem

Publikováno v: Journal of Hospitality Marketing & Management. 29:450-470

Drawing on reciprocity, revenge, and retaliation theories, we examined a three-way interaction effect of customer incivility, turnover intentions and employee empowerment on the revenge intentions ...

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::ff67d6c6462c6b00d6f114747f4793df
https://doi.org/10.1080/19368623.2019.1646180

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Do Frontline Employees Cope Effectively with Abusive Supervision and Customer Incivility? Testing the Effect of Employee Resilience

Autor: Shaker Bani-Melhem, Mohd Ahmad Al-Hawari, Samina Quratulain

Publikováno v: Journal of Business and Psychology. 35:223-240

This paper examines multiple workplace interpersonal stressors experienced by frontline employees. Drawing upon conservation of resources theory, we propose that abusive supervision and customer incivility positively relate to emotional exhaustion an

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::63710f20929fe0bc9b19f7622363f8cf
https://doi.org/10.1007/s10869-019-09621-2

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