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Autor:
Michael Glykas
Publikováno v:
International Journal of Productivity and Quality Management. 1:1
Publikováno v:
International Journal of Productivity Management and Assessment Technologies. 6:50-69
Scholars and practitioners in the fields of Business Process Management (BPM), performance measurement and business information systems tend to use different approaches for implementing BPM Programs without arguing about the quality strategy set to e
Autor:
Michael Glykas
Publikováno v:
Expert Systems with Applications. 40:1-14
This paper elaborates on the application of Fuzzy Cognitive Maps (FCMs) in strategy maps (SMs). The limitations of the Balanced Scorecards (BSCs) and SMs are first discussed and analyzed. The need for simulated scenario based SMs is discussed and the
Autor:
Michael Glykas
Publikováno v:
International Journal of Information Management. 32:182-195
This paper presents the application of a fuzzy cognitive map (FCM) based theoretical framework and its associated modeling and simulation tool to strategy maps (SMs). Existing limitations of SMs are presented in a literature survey. The need for scen
Publikováno v:
International Journal of Information Management. 31:460-468
This paper describes a methodology for the development of a proactive balanced scorecard (PBSCM). The balanced scorecard is one of the most popular approaches developed in the field of performance measurement. However, in spite of its reputation, the
Autor:
Michael Glykas
Publikováno v:
Knowledge and Process Management. 18:241-265
Autor:
Michael Glykas
Publikováno v:
Knowledge and Process Management. 18:10-33
This paper presents a holistic methodology and associated toolset for business process modelling and analysis. The importance of integrating performance measurement (PM) indicators and tools in business process management has been identified in the l
Publikováno v:
Expert Systems with Applications. 35:2017-2031
Despite the extensive research in human capital management and performance measurement, intelligent treasoning mechanisms, which integrate human resource (HR) practices into strategic-level shareholder decisions, are still emerging. This paper discus
Autor:
Michael Glykas, George Xirogiannis
Publikováno v:
Expert Systems with Applications. 32:687-702
E-business has a significant impact on managers and academics. Despite the rhetoric surrounding e-business strategy formulation mechanisms, which support reasoning of the effect of strategic change activities to the maturity of the e-business models,
Publikováno v:
Performance Measurement and Metrics. 6:159-171
PurposeThe purpose of this article is to address the measure selection problem and to propose the use of a multi‐criteria approach to address the problem more effectively. The main objective of this research is to propose a methodology (not a new p