Zobrazeno 1 - 10
of 59
pro vyhledávání: '"Meierhofer, Jürg"'
Autor:
Wulf, Jochen, Meierhofer, Jürg
The use of large language models (LLMs) such as OpenAI's GPT-4 in technical customer support (TCS) has the potential to revolutionize this area. This study examines automated text correction, summarization of customer inquiries and question answering
Externí odkaz:
http://arxiv.org/abs/2406.01407
Autor:
Wulf, Jochen, Meierhofer, Juerg
Publikováno v:
Proceedings of the Spring Servitization Conference (SSC2024)
Purpose: The purpose of this study is to investigate the potential of Large Language Models (LLMs) in transforming technical customer service (TCS) through the automation of cognitive tasks. Design/Methodology/Approach: Using a prototyping approach,
Externí odkaz:
http://arxiv.org/abs/2405.09161
Autor:
Wulf, Jochen, Meierhofer, Juerg
Research on the role of Large Language Models (LLMs) in business models and services is limited. Previous studies have utilized econometric models, technical showcases, and literature reviews. However, this research is pioneering in its empirical exa
Externí odkaz:
http://arxiv.org/abs/2311.05288
Publikováno v:
In Procedia Computer Science 2024 232:2240-2248
Publikováno v:
ITM Web of Conferences, Vol 41, p 04001 (2022)
The provision of advanced services becomes a relevant differentiation for manufacturing companies, in particular for SMEs (small and medium-sized enterprises). These services, also referred to as smart services, require the collection and processing
Externí odkaz:
https://doaj.org/article/2985e3d1c7cc431aa3e6d61cecd8b5ef
Publikováno v:
Yearbook of Swiss Administrative Sciences. 2022, Vol. 13 Issue 1, p35-50. 16p.
Autor:
Meierhofer, Jürg, Heitz, Christoph
Publikováno v:
Journal of Creating Value; Nov2023, Vol. 9 Issue 2, p245-258, 14p