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pro vyhledávání: '"Md Raisur Rahman"'
Autor:
Md Shamim Hossain, Md. Mahafuzur Rahman, Abu Eyaz Abresham, Asif Jaied Pranto, Md Raisur Rahman
Publikováno v:
Advances in Business Information Systems and Analytics ISBN: 9781668471050
The aim of this study is to investigate the applications of machine learning (ML) and artificial intelligence (AI) techniques in customer support and to make recommendations for future research directions. Based on that, this study analyzed the artic
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::be7157f99aa139f3fd757089d6dce0a8
https://doi.org/10.4018/978-1-6684-7105-0.ch015
https://doi.org/10.4018/978-1-6684-7105-0.ch015
In the modern data-driven era, artificial intelligence (AI) and machine learning (ML) technologies that allow a computer to mimic intelligent human behavior are essential for organizations to achieve business excellence and assist organizations in ex