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Autor:
Mbatha, Nompumelelo Yvonne
The aim of this research was to develop guidelines for improving the implementation of Quality Management Systems to provide quality service delivery in education. The research was done by means of both a literature review and an empirical research.
Externí odkaz:
http://hdl.handle.net/10394/10310
Autor:
Mbatha, Nompumelelo Yvonne
Thesis (M.Ed.)--North-West University, Vaal Triangle Campus, 2004.
Externí odkaz:
http://hdl.handle.net/10394/2426