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pro vyhledávání: '"Maureen E. Rzasa"'
Autor:
Chitra Dorai, Karthik Visweswariah, Om D. Deshmukh, Sai Zeng, Gary J. Wright, Ashish Verma, Maureen E. Rzasa
Publikováno v:
IEEE SCC
Customer contact centers have to regularly and proactively evaluate and adapt their customer handling processes to support the business vision of their clients and to maintain a competitive differentiating edge. This work presents the contact collect
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::21de58ee0439caf20bc6f7c6fc70d3f8
https://doi.org/10.1109/scc.2010.96
https://doi.org/10.1109/scc.2010.96
