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Publikováno v:
The Service Industries Journal. 28:973-987
Service industries have grown significantly in recent years, especially in the advanced economies. The applicability of the Toyota system for manufacturing excellence to other industries has been widely studied. This paper seeks to contribute to this
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4c2dcc8e9d074540f658fd53e8c365d7
https://doi.org/10.1080/02642060701846853
https://doi.org/10.1080/02642060701846853
