Zobrazeno 1 - 8
of 8
pro vyhledávání: '"Matina Gjurašić"'
Autor:
Dina Lončarić, Matina Gjurašić
Publikováno v:
Ekonomska Misao i Praksa, Iss 1, Pp 157-176 (2018)
Purpose - Service is a vital aspect of the hospitality industry. Excellent service influences a guest’s decision to return to the hotel. Support and cooperation among hotel employees are key factors in improving service quality. Hotels with employe
Externí odkaz:
https://doaj.org/article/c5784f0bbe4640d88205303c0b76e8c3
Publikováno v:
Ethical and Responsible Tourism ISBN: 9781003358688
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1f3a67e0e812b93a042e93c2ab57b610
https://doi.org/10.4324/9781003358688-40
https://doi.org/10.4324/9781003358688-40
The purpose of this research is to measure daily tour service quality and customer satisfaction. It aims to understand the nature of relationship between these two constructs. Data were collected from 193 participants of daily tours in Dubrovnik city
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::30727c8877ba524ac5246e1c46c75cad
https://doi.org/10.31784/zvr.10.1.6
https://doi.org/10.31784/zvr.10.1.6
Publikováno v:
Oeconomica Jadertina
Volume 11
Issue 1
Volume 11
Issue 1
U ekonomiji doživljaja ljudi više ne kupuju proizvode i usluge, nego iskustva koja im pružaju snažne emocionalne i iskustvene reakcije. Iako se koncepti kvalitete usluga i zadovoljstva klijenta istražuju niz godina, i dalje se nalaze u fokusu zn
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::20bb54b4d436d9f30bb1cebe500e0ff6
https://hrcak.srce.hr/258749
https://hrcak.srce.hr/258749
Autor:
Suzana Marković, Matina Gjurašić
Publikováno v:
Fourth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture.
With advancements in technology, the use of Virtual Reality (VR) and Artificial Intelligence (AI) in the hospitality industry has become common. New technologies have changed the guests expectations and their journey. Therefore, the purpose of this p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8574cb448d2d327b4b2a13d866fcb972
https://doi.org/10.31410/itema.s.p.2020.31
https://doi.org/10.31410/itema.s.p.2020.31
Autor:
Matina Gjurašić, Dina Lončarić
Publikováno v:
Ekonomska Misao i Praksa, Iss 1, Pp 157-176 (2018)
The Lens
Ekonomska misao i praksa
Volume 27
Issue 1
The Lens
Ekonomska misao i praksa
Volume 27
Issue 1
Purpose - Service is a vital aspect of the hospitality industry. Excellent service influences a guest’s decision to return to the hotel. Support and cooperation among hotel employees are key factors in improving service quality. Hotels with employe
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::a18980f964824e4b5886f062f319f478
https://www.bib.irb.hr/945804
https://www.bib.irb.hr/945804
Autor:
Matina Gjurašić, Suzana Marković
Purpose – The concept of employee creativity enhancement is overlooked, although it is an important factor that impacts a hotel’s position. In a competitive and uncertain economic environment, organizations need creative employees to improve serv
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bc1390490e06b545490b5e903eb1739c
https://doi.org/10.20867/tosee.04.44
https://doi.org/10.20867/tosee.04.44
Autor:
Matina Gjurašić
Publikováno v:
The Lens
Tourism and hospitality management
Volume 25
Issue 1
Tourism and hospitality management
Volume 25
Issue 1
The results of descriptive statistical analysis show that hotel employees gave relatively high grades to the perceived internal service quality. They gave slightly lower average grades to organizational citizenship behavior, whereas the lowest grades
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::99d23a8a84d1bfc229d6a7e05b82e6a2
https://www.lens.org/060-806-417-611-915
https://www.lens.org/060-806-417-611-915