Zobrazeno 1 - 2
of 2
pro vyhledávání: '"Mathews Smangaliso Shange"'
Publikováno v:
Advances in Marketing, Customer Relationship Management, and E-Services ISBN: 9781668458532
The Consumer Protection Act (CPA) of 2008 was developed with the intention to protect consumers and promote fair dealings and responsible conduct of retailers in the marketplace. However, consumers continue to suffer in the marketplace due to defecti
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7ce59a08aa046b89b20a04cea8d31f15
https://doi.org/10.4018/978-1-6684-5853-2.ch004
https://doi.org/10.4018/978-1-6684-5853-2.ch004
Autor:
Sarmistha Sarma, Neha Gupta
Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars