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Autor:
Vinícius G. De Lemos, Vítor Z. Bernardo, Matheus De S. Dall', N.A. Agnol, Leonardo P. Ruli, Andrew M. Bacelar, Ana C. Honda, César J.C.M. Da Costa, Mateus C. Gerolamo
Publikováno v:
International Journal of Productivity and Quality Management. 32:265
Healthcare organisations face many challenges regarding market competitiveness, client expectations and regulatory demands. Quality management systems (QMS) have emerged as effective support tools for managers and the demand for ISO certification has