Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Autor: Satria Fadil Persada, Christopher Hanjaya, Bobby Ardiansyah Miraja, Hans Tanto, Michael N. Young, Martinus Mariyanto, Anak Agung Ngurah Perwira Redi, Yogi Tri Prasetyo

Publikováno v: Journal of Open Innovation: Technology, Market, and Complexity
Volume 7
Issue 1
Journal of Open Innovation: Technology, Market and Complexity, Vol 7, Iss 76, p 76 (2021)

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction an

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1292b95e542e20d2abb3d2dbfd7a558d

Factors Affecting Customer Satisfaction & Loyalty in Online Food Delivery Service during COVID-19 Pandemic in a Developing Country: An Extended Theory of Planned Behavior

Autor: Satria Fadil Persada, Hans Tanto, Martinus Mariyanto, Christopher Hanjaya, A. A. N. Perwira Redi, Bobby Ardiansyah Miraja, Yogi Tri Prasetyo

Online food delivery service (OFDS) has been widely utilized during the new normal of COVID-19 pandemic especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction & loyal

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c7885f5839fa8a05f467ae5636c12744