Zobrazeno 1 - 10 of 133 pro vyhledávání: '"Martin Benkenstein"'
4
No Risk - More Fun? The Influence of Shopping Companions on Adolescents' Risk Perception and Hedonism
Autor: Martin Benkenstein, Stefanie Wenzel
Publikováno v: Journal of Service Management Research. 5:163-175
Increasing autonomy in purchasing decisions within adolescence leads to a high degree of uncertainty. Previous research has revealed that assistance to minimizing consumer risk has been identified as one of the predominant motives for shopping with a
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::7801ea3491efbd46607ae3ee4a072e41
https://doi.org/10.15358/2511-8676-2021-3-163
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5
Commentaries on the Sharing Economy: Advancing New Perspectives
Autor: Joann Peck, Martin Benkenstein, Russell Belk, Martin P. Fritze, and Bart Claus, Jochen Wirtz
Publikováno v: Journal of Service Management Research. 5:3-19
The sharing economy is an omnipresent topic, not just in academia but throughout public discourses. Key questions thus have been approached from various research perspectives. To gain a comprehensive view of these perspectives, this commentary featur
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::3737a2496bf20a0d9f909c06ae7d9c17
https://doi.org/10.15358/2511-8676-2021-1-3
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6
Expert cues: how expert reviewers are perceived online
Autor: Anna Naujoks, Martin Benkenstein
Publikováno v: Journal of Service Theory and Practice. 30:531-556
PurposeThe purpose of this paper is to explore different types of source expertise and how they influence perceived message quality. Consumers face the challenge to identify valuable online reviews. Source expertise as a signal of message quality can
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::61ca9c586b14b6d37c7a8cf6241563c8
https://doi.org/10.1108/jstp-11-2019-0240
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7
Not Without my Fellow Patient! - The Influence of Fellow Patients in Hospitals on Patient Satisfaction and Self-rated Health
Autor: Saskia Hantel, Martin Benkenstein
Publikováno v: Journal of Service Management Research. 4:237-254
Fellow patients are the people with whom hospital patients spend the most time. Research has shown that the fellow patient influences anxiety, pre- and post-operative stress, compliance, and negative feelings. A few studies have even shown that conta
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::50c49076544e2b09c971cf39822b63be
https://doi.org/10.15358/2511-8676-2020-4-237
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9
When Service Employees Should Not Go the Extra Mile: The Interaction Between Perceived Employee Effort and Customer Misbehaviour Severity
Autor: Martin Benkenstein, Katja Rummelhagen
Publikováno v: Journal of Service Management Research. 3:37-50
The prevalence of customer misbehaviour challenges managers and employees to apply the right strategy to deviant customers while keeping other customers satisfied. Although a high level of employee effort is deemed best in most service literature, th
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::5b4abd182f7ddb5a749892c7cebb1cd0
https://doi.org/10.15358/2511-8676-2019-1-37
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10
The Influence of Relationship Closeness on Central Motives for Joint Shopping and Satisfaction with the Shopping Experience among Adolescents
Autor: Martin Benkenstein, Stefanie Wenzel
Publikováno v: Journal of Service Management Research. 3:126-136
It is well known that adolescents like to shop in groups and together with their friends. However, the term „friend” can have many different connotations among teenagers. Associations range from loose acquaintances to best friends, from superfici
Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::406a49092b98f043c5e897dfed4910c6
https://doi.org/10.15358/2511-8676-2019-3-126
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