Zobrazeno 1 - 10
of 27
pro vyhledávání: '"Marti Casadesus"'
Publikováno v:
Kvalita Inovácia Prosperita, Vol 27, Iss 1 (2023)
Purpose: According to ISO 9000:2015 “the primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations”, where “a customer can be internal or external to the organization”. Internal custome
Externí odkaz:
https://doaj.org/article/2ffec70c71f54580b20b39a816bdd220
Publikováno v:
Kvalita Inovácia Prosperita, Vol 26, Iss 2 (2022)
Purpose: In 2019, the International Organization for Standardization (ISO) published the first international Management Standard (MS) for innovation management, the ISO 56002:2019, following previous successful MS as ISO 9001 and ISO 14001. Within th
Externí odkaz:
https://doaj.org/article/ead469fa5b584b0888c555c73b27a752
Publikováno v:
International Journal for Quality Research, Vol 9, Iss 4, Pp 675-688 (2015)
The aim of this paper is to analyze the key features of an effective complaint management process as well as to explore whether these systems are formally constituted in terms of standards or other models for complaints management. We use four case s
Externí odkaz:
https://doaj.org/article/68a8b2ad6b134b9989f7cbf7b406e54e
Publikováno v:
International Journal for Quality Research, Vol 5, Iss 3, Pp 213-222 (2011)
Organizations are increasingly implementing multiple Management System Standards (M SSs) and considering managing the related Management Systems (MSs) as a single system.The aim of this paper is to analyze if methods us ed to integrate standardized M
Externí odkaz:
https://doaj.org/article/66a09d2bc1cb45a6bb0abbc93730f93b
Publikováno v:
International Journal for Quality Research, Vol 4, Iss 1, Pp 25-35 (2010)
The overall goal of this paper is to empirically analyze the augmentation and integration of ISO 9001 - based quality management systems with ISO 14001 - based environmental and other standardized management systems. Results from a survey of 298 orga
Externí odkaz:
https://doaj.org/article/94c9f486726944bfa7f41963c2e1ca21
Akademický článek
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Publikováno v:
In Tourism Management Perspectives October 2019 32
Autor:
Piotr Kafel, Marti Casadesus
Publikováno v:
The TQM Journal, 2016, Vol. 28, Issue 4, pp. 636-647.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/TQM-02-2015-0027
Publikováno v:
Industry and Higher Education. :095042222211321
In higher education, micro-credentials – that is, proof of the learning results a student has acquired after a short learning programme (SLP) – are gaining in importance. In general, SLPs are formative programs addressed to professionals in a spe
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f0082e323f0335fb2deb4f939414c1db
https://doi.org/10.1177/09504222221132129
https://doi.org/10.1177/09504222221132129
Publikováno v:
Revista Panamericana de Salud Pública, Vol 31, Iss 1, Pp 40-47 (2012)
OBJECTIVE: To analyze the strategic alliances that Catalan hospitals form with other health care entities and other types of institutions to foster technological and organizational innovation. METHODS: Qualitative case studies were conducted at a sam
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doajarticles::5721a0d82ab43de702eb4e88874604fe
http://www.scielosp.org/scielo.php?script=sci_arttext&pid=S1020-49892012000100006
http://www.scielosp.org/scielo.php?script=sci_arttext&pid=S1020-49892012000100006