Zobrazeno 1 - 10
of 79
pro vyhledávání: '"Marta Mas - Machuca"'
Publikováno v:
International Journal for Quality Research, Vol 12, Iss 3, Pp 703-722 (2018)
The aim of the article is threefold: analyzing (1) the antecedents of satisfaction of online travel agencies (OTAs)' customers, and the mediating role of loyalty, and word of mouth; (2) the different customers' profiles attending to these antecedents
Externí odkaz:
https://doaj.org/article/20568154f30247dd81f39f0a2af5c25a
Publikováno v:
Intangible Capital, Vol 18, Iss 1, Pp 96-119 (2022)
Purpose:The aim of the study is to assess the mediating role of employee engagement and organisational citizenship behaviour on the relationship between employee empowerment (structural, psychological) and organisational performance in non-commercial
Externí odkaz:
https://doaj.org/article/1678759cdfbe4727be1f4c32c7c6b8dc
Publikováno v:
Intangible Capital, Vol 15, Iss 1, Pp 38-56 (2019)
Purpose: The aim of this study is to analyse the prevalence of the staffing policies associated with the characteristics of the two basic types of organisational configurations identified by Institutional theory (Professional Partnership and Managed
Externí odkaz:
https://doaj.org/article/1b9ca9d4ff434362b07932d023e5e81d
Publikováno v:
Total Quality Management & Business Excellence. :1-19
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e9453662075a1d312e45e0b323918b51
https://doi.org/10.1080/14783363.2023.2169123
https://doi.org/10.1080/14783363.2023.2169123
Publikováno v:
Industrial Management & Data Systems, 2016, Vol. 116, Issue 3, pp. 466-482.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IMDS-06-2015-0237
Publikováno v:
Journal of Managerial Psychology, 2016, Vol. 31, Issue 2, pp. 586-602.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JMP-09-2014-0272
Publikováno v:
Industrial Management & Data Systems, 2016, Vol. 116, Issue 1, pp. 170-187.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IMDS-04-2015-0144
Publikováno v:
Industrial Management & Data Systems, 2016, Vol. 116, Issue 1, pp. 87-102.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IMDS-05-2015-0213
Publikováno v:
Journal of Quality Assurance in Hospitality & Tourism. :1-26
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b42cd4e4357b724bc949cb70e38488f6
https://doi.org/10.1080/1528008x.2022.2089945
https://doi.org/10.1080/1528008x.2022.2089945
Publikováno v:
Journal of Telecommunications and the Digital Economy. 10:126-146
Measuring and managing customer experience is increasingly becoming a priority in the experience-laden hospitality context. With the growing desire of consumers for living more authentic experiences, the collaborative consumption (CC) model has gaine
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3e6ef50c9b0b8155bdf1ffefa5970321
https://doi.org/10.18080/jtde.v10n2.504
https://doi.org/10.18080/jtde.v10n2.504