Zobrazeno 1 - 10
of 45
pro vyhledávání: '"Mark R. Testa"'
Autor:
Lori J. Sipe, Mark R. Testa
Publikováno v:
Journal of Economics, Management and Trade. :1-8
Business Improvement Districts (BID), sometimes called Tourism Marketing Districts (TMD) are innovative initiatives that levy assessments as a means of funding what might be traditionally paid for by local government. A recent increase in such organi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f9f386c1fcae5c1582c00a1253bcdc96
https://doi.org/10.9734/jemt/2021/v27i1130373
https://doi.org/10.9734/jemt/2021/v27i1130373
Autor:
Mark R. Testa, Lori J. Sipe
Publikováno v:
Open Journal of Leadership. :11-33
Mentoring programs have become mainstay methods of developing leadership skills in the hospitality and tourism context. The following provides the theoretical foundation and overview of a mentoring program implemented for a blended graduate hospitali
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8f4ce9e5ac0127f6ba791345c9af8032
https://doi.org/10.4236/ojl.2020.91002
https://doi.org/10.4236/ojl.2020.91002
Autor:
Lori J. Sipe, Mark R. Testa
Publikováno v:
Journal of Hospitality Marketing & Management. 27:178-195
Central to the experience economy paradigm is the notion that services and experiences are distinct economic offerings; yet, little work has been done to investigate the assumption. This study exam...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::680875569e7aa8d2a6fff6a831f748d7
https://doi.org/10.1080/19368623.2017.1306820
https://doi.org/10.1080/19368623.2017.1306820
Autor:
Michelle Metter, Mark R. Testa
Publikováno v:
Event Management. 21:61-70
Revenue generation for event planners traditionally comes from sponsorships, ticket and registration sales, merchandising, and additional income streams; however, these sources can at times be limited due to a lack of data and ability to substantiate
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d69ab67806791afc7f3ec21ff9b5507e
https://doi.org/10.3727/152599517x14809630271113
https://doi.org/10.3727/152599517x14809630271113
Autor:
Mark R. Testa, Lori J. Sipe
Publikováno v:
Open Journal of Leadership. :36-44
Development of a compelling organizational culture continues to be an imperative for organizations seeking a competitive advantage. Identifying culture deficiencies or gaps is an important step in creating such a culture. For culture development effo
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::710144955227e35720e2e5f160072dd4
https://doi.org/10.4236/ojl.2013.22005
https://doi.org/10.4236/ojl.2013.22005
Autor:
Lori J. Sipe, Mark R. Testa
Publikováno v:
International Journal of Hospitality Management. 31:648-658
Competency models have become useful tools for management development in hospitality and tourism organizations. At the same time, these models provide limited focus on leadership behaviors that facilitate employee service performance and customer sat
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2f4442e0edbe76a39252d4109675612d
https://doi.org/10.1016/j.ijhm.2011.08.009
https://doi.org/10.1016/j.ijhm.2011.08.009
Autor:
Mark R. Testa, Stephen L. Mueller
Publikováno v:
Managing Service Quality: An International Journal. 19:195-210
Purpose – The purpose of this paper is to examine the impact of demographic and cultural characteristics on the job satisfaction level of international service workers.Design/methodology/approach – The data in this study resulted from a survey of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::45aa610813bc53a9f6f26f1f47ce7ee0
https://doi.org/10.1108/09604520910943189
https://doi.org/10.1108/09604520910943189
Autor:
Mark R. Testa
Publikováno v:
International Journal of Hospitality Management. 28:78-85
Continued globalization is raising the level of diversity within hospitality organizations as well as the likelihood that leaders will manage those from varying national cultures. Previous research has found that cultural congruence between leaders a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0e56b0f09a034cde1364953e6e75cb02
https://doi.org/10.1016/j.ijhm.2008.04.002
https://doi.org/10.1016/j.ijhm.2008.04.002
Autor:
Mark R. Testa
Publikováno v:
International Journal of Hospitality Management. 26:468-484
Increased internationalization and demographic shifts have made multicultural management a prime concern for hospitality leaders. Past research suggests that cultural similarity between managers and subordinates impacts employees’ appraisal of thei
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d0e5e253c7a989b40eb1be2254c5ed0d
https://doi.org/10.1016/j.ijhm.2006.11.001
https://doi.org/10.1016/j.ijhm.2006.11.001
Autor:
Lori J. Sipe, Mark R. Testa
Publikováno v:
Cornell Hotel and Restaurant Administration Quarterly. 47:36-48
Rather than take the usually futile approach of repeatedly addressing the symptoms of service problems, managers should dig deeper until they reach the root causes of those problems. Even better is to enlist employees’ participation in determining
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9f27dbb9bdea58fdb2690d179dd9fa54
https://doi.org/10.1177/0010880405279173
https://doi.org/10.1177/0010880405279173