Zobrazeno 1 - 10
of 41
pro vyhledávání: '"Maria Åkesson"'
Publikováno v:
Journal of Service Theory and Practice, 2016, Vol. 26, Issue 3, pp. 338-362.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSTP-10-2014-0242
Publikováno v:
Transforming Government: People, Process and Policy. 17:177-191
Purpose This paper aims to highlight problems and opportunities for introducing digital automation in public administration (PA) and to propose implications for public value creation of robotic process automation (RPA) through the perspective of good
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f82e303dcb2a2b30f5ec7a299bed1dab
https://doi.org/10.1108/tg-11-2021-0193
https://doi.org/10.1108/tg-11-2021-0193
Publikováno v:
Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering ISBN: 9783031313912
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a5f79e54c847f8f4bc701c0175b80cec
https://doi.org/10.1007/978-3-031-31392-9_1
https://doi.org/10.1007/978-3-031-31392-9_1
Publikováno v:
Progress in IS ISBN: 9783030926434
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::df00a844eab8eef8472257f66331425c
https://doi.org/10.1007/978-3-030-92644-1_10
https://doi.org/10.1007/978-3-030-92644-1_10
Publikováno v:
Progress in IS ISBN: 9783030926434
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ba511632049a6b22a587dc568b7c3ec6
https://doi.org/10.1007/978-3-030-92644-1_1
https://doi.org/10.1007/978-3-030-92644-1_1
Autor:
Nina Löfberg, Maria Åkesson
Publikováno v:
The Palgrave Handbook of Servitization ISBN: 9783030757700
Parallel to the evolving literature on servitization, the notion of service-dominant (S-D) logic has evolved as a perspective on marketing. The research fields of servitization and S-D logic have mainly developed separately, even though they are high
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::599b000598b066e9fb88d856c5f32837
https://doi.org/10.1007/978-3-030-75771-7_25
https://doi.org/10.1007/978-3-030-75771-7_25
Autor:
Maria Åkesson, Nina Löfberg
Publikováno v:
Journal of Business & Industrial Marketing. 33:768-780
Purpose The purpose of this paper is to further develop the construct of service platform and to clarify the definition of service platform in an industrial context. To do so, an understanding of the foundations for service platforms, based on a serv
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b914d71abaf85d63792613d796e03a66
https://doi.org/10.1108/jbim-10-2015-0202
https://doi.org/10.1108/jbim-10-2015-0202
Autor:
Bo Edvardsson, Maria Åkesson
Publikováno v:
International Journal of Quality and Service Sciences. 10:196-210
Purpose This paper aims to develop a theoretical framework of archetypical customer roles in a self-service-based system by applying role theory to understand customers’ resource integration and value co-creation efforts in practice. Design/methodo
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8fd8becd67d4a3667dda4d84b556c87e
https://doi.org/10.1108/ijqss-10-2017-0089
https://doi.org/10.1108/ijqss-10-2017-0089
Autor:
Maria Åkesson, Per Echeverri
Publikováno v:
Journal of Service Theory and Practice. 28:315-335
PurposeThe purpose of this paper is to identify the key elements of professional identity in service work in order to provide more in-depth theoretical explanations as to why service workers do as they do while co-creating service.Design/methodology/
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::55c6594563c64f9ccd791a098f156ef7
https://doi.org/10.1108/jstp-11-2016-0212
https://doi.org/10.1108/jstp-11-2016-0212
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers'understanding of publi