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pro vyhledávání: '"Manimay Ghosh"'
Autor:
Manimay Ghosh
Publikováno v:
Journal of Science and Technology Policy Management.
Purpose This paper aims to investigate the effect of factors that inhibit adoption of mobile payments service in India. Design/methodology/approach Based on the extant literature on mobile payment service and other related literature, factors were id
Autor:
Manimay Ghosh
Publikováno v:
The TQM Journal. 33:293-314
PurposeThe study aimed to examine the antecedents to self-service technology (SST) adoption behavior and the relationships between the constructs using empirical research.Design/methodology/approachBased on synthesis of the extant literature, a model
Autor:
Manimay Ghosh
Publikováno v:
Journal of Manufacturing Technology Management. 30:462-482
Purpose The purpose of this paper is twofold: first, to identify the determinants that influence adoption of green procurement (GP) practices in Indian firms; and second, to investigate the impact of adoption of GP practices on various parameters of
Autor:
Manimay Ghosh
Publikováno v:
International Journal of Quality & Reliability Management. 35:430-445
Purpose The purpose of this paper is to examine the applicability of electronic service quality instrument, E-S-QUAL, in e-commerce industry in India. Additionally, the efficacy of the instrument is also examined for two sub-groups of users based on
Autor:
Manimay Ghosh, Durward K. Sobek
Publikováno v:
Journal of Health Organization and Management. 29:252-270
Purpose – The purpose of this paper is to examine empirically why a systematic problem-solving routine can play an important role in the process improvement efforts of hospitals. Design/methodology/approach – Data on 18 process improvement cases
Autor:
Manimay Ghosh
Publikováno v:
International Journal of Health Care Quality Assurance. 28:27-39
Purpose – The purpose of this paper is to understand the different factors patients consider in choosing a hospital in a major city in India, prior to admission. Design/methodology/approach – A 20-item scale to identify various factors a patient
Autor:
Manimay Ghosh
Publikováno v:
Leadership in Health Services. 27:240-254
Purpose – The purpose of this study was to understand the different dimensions patients staying in a hospital perceived as important for satisfaction and how those dimensions affected their overall satisfaction levels. Design/methodology/approach
Autor:
Manimay Ghosh
Publikováno v:
Journal of Health Management. 14:1-11
Short-term approaches or patch working are the predominant modes of solving process-related problems in organizations. As a result, problems recur at regular intervals and inhibit their smooth functioning. Organizational leaders have adopted various
Autor:
Manimay Ghosh, S. Maheswaran
Publikováno v:
International Journal of Asian Business and Information Management (IJABIM). 3(4):25-38
SERVQUAL (Service Quality) model is being used to measure the service quality in almost every service sector globally. However, little research exists on its usage in evaluating the performance of the training sector despite its significant role in m
Autor:
Manimay Ghosh
Publikováno v:
Prabandhan: Indian Journal of Management. 5:4
Organizations are complex web of processes. When faced with process-related problems, it grapples to locate the source of the problem. Without proper identification of the source and its root causes, problem solving becomes a frivolous exercise. Prob