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Making health insurance responsive to citizens: the management of members' complaints by mutual health organisations in Kinshasa, Democratic Republic of Congo.

Autor: Ngo Bebe D; School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the) ngobebed@gmail.com., Kwilu FN; School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)., Mavila A; School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)., Mafuta EM; School of Public Health, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)., Mangalu JM; Department of Population Sciences and Development, University of Kinshasa, Kinshasa, Congo (the Democratic Republic of the)., Jessani NS; Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland, USA.; Department of GlobalHealth, Stellenbosch University, Stellenbosch, South Africa., Criel B; Department of Public Health, Institute of Tropical Medicine, Antwerpen, Belgium.

Publikováno v: BMJ global health [BMJ Glob Health] 2023 Sep; Vol. 7 (Suppl 6).