Zobrazeno 1 - 1
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pro vyhledávání: '"Manas K Singh"'
Publikováno v:
International Journal of Human Capital and Information Technology Professionals. 11:64-91
This study proposes an IT-Governance framework for the Indian Banking Industry. This research explores the factors predicting customer loyalty in retail banking. The classical SERVQUAL model that captures consumer insight of a service along the five
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b39357456313980b0771e254c32575b3
https://doi.org/10.4018/ijhcitp.2020010105
https://doi.org/10.4018/ijhcitp.2020010105
