Behind the Scenes of Automation:Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation

Autor: Yana Boeva, Arne Berger, Andreas Bischof, Olivia Doggett, Hendrik Heuer, Juliane Jarke, Pat Treusch, Roger Andre Søraa, Zhasmina Tacheva, Maja-Lee Voigt

Publikováno v: Boeva, Y, Berger, A, Bischof, A, Doggett, O, Heuer, H, Jarke, J, Treusch, P, Søraa, R A, Tacheva, Z & Voigt, M L 2023, Behind the Scenes of Automation : Ghostly Care-Work, Maintenance, and Interferences: Exploring participatory practices and methods to uncover the ghostly presence of humans and human labor in automation . in A Schmidt, K Väänänen, T Goyal, P O Kristensson & A Peters (eds), CHI 2023-Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems ., 332, Conference on Human Factors in Computing Systems-Proceedings, Association for Computing Machinery, Inc, pp. 1-5, ACM CHI Conference on Human Factors in Computing Systems 2023, Hamburg, Hamburg, Germany, 23.04.23 . https://doi.org/10.1145/3544549.3573830

Industry and media have long represented automation as a harbinger of development and convenience in different areas of life. An anxious prospect to some, automation systems promise "progress"and profitability to others by conjuring corporate computa

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