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pro vyhledávání: '"Mahn Hee Yoon"'
Publikováno v:
Journal of Organizational Behavior. 43:1015-1037
Autor:
Mahn Hee Yoon, David Jeehyun Yoon
Publikováno v:
International Journal of Contemporary Hospitality Management. 31:2666-2690
Purpose This paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange (RLMX) with customer service behaviors and also the moderating roles of team-level differentia
Autor:
David Jeehyun Yoon, Mahn Hee Yoon
Publikováno v:
Academy of Management Proceedings. 2018:11606
This study examines the mediating roles that self-efficacy and team commitment play in the relationship between relative leader-member exchange (RLMX) and customer service behaviors. Drawing on the...
Publikováno v:
Proceedings of the 1996 Academy of Marketing Science (AMS) Annual Conference ISBN: 9783319131436
This article looks at the ability of a rank-then-rate measurement procedure to increase discrimination in value ratings. We examine this procedure in two different population segments (college students and their parents) across four Western countries
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8751ae6fa333cb4b48155d856a692520
https://doi.org/10.1007/978-3-319-13144-3_26
https://doi.org/10.1007/978-3-319-13144-3_26
Publikováno v:
Journal of Services Marketing. 18:395-412
This paper examines several sources of support for contact employees in service encounters. These sources of support, including organization support, supervisory support, and customer's participation, are proposed to affect the attitudes and behavior
Autor:
Mahn Hee Yoon, Jaebeom Suh
Publikováno v:
Journal of Business Research. 56:597-611
The purpose of this study is to understand critical roles of contact employees' organizational citizenship behaviors (OCBs) in customers' evaluation of service quality. This paper examines the relationships of employees' OCBs with job satisfaction, t
Publikováno v:
International Journal of Service Industry Management. 12:500-521
This paper examines several work climate variables and their impact on service quality. While there exists a variety of work climates relevant to contact employees during service encounters, this study investigates two components for successful imple
Autor:
Mahn Hee Yoon
Publikováno v:
Asia Marketing Journal. 9
Publikováno v:
International Journal of Service Industry Management. 2001, Vol. 12 Issue 5, p500. 22p. 1 Diagram, 3 Charts.
Autor:
Mahn Hee Yoon1, David Jeehyun Yoon2
Publikováno v:
Academy of Management Annual Meeting Proceedings. 2018, Vol. 2018 Issue 1, p1-1. 1p.