Zobrazeno 1 - 10
of 12
pro vyhledávání: '"Louis Fabien"'
Publikováno v:
Worldwide Hospitality and Tourism Themes, 2021, Vol. 13, Issue 1, pp. 109-123.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/WHATT-08-2020-0094
Autor:
Michael Louis Fabien Pompeia
Publikováno v:
Worldwide Hospitality and Tourism Themes. 13:109-123
PurposeThe purpose of this paper is to assess the suitability of a single brand for micro, small and medium enterprises (MSMEs) in the hospitality sector to boost sustainable development in Mauritius.Design/methodology/approachThe research design foc
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::135ca9afb4a6059f07a39c2987003133
https://doi.org/10.1108/whatt-08-2020-0094
https://doi.org/10.1108/whatt-08-2020-0094
Autor:
Louis Fabien
Publikováno v:
Gestion. 42:24-27
Afin d’ameliorer l’experience que vous offrez a vos clients, 14 leviers1 sur lesquels vous pouvez agir contribueront a leur faire vivre une experience unique, conviviale et memorable, garante d’un degre de loyaute eleve. Determinez les leviers
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4417635f31391fb2a2f69b7f1cafa640
https://doi.org/10.3917/riges.422.0024
https://doi.org/10.3917/riges.422.0024
Autor:
Louis Fabien
La consommation de vos produits et services implique pour vos clients plusieurs interactions avec votre entreprise avant, pendant et après la transaction. Maximiser l'expérience de vos clients consiste à mettre en place les stratégies et tactique
Autor:
Louis Fabien
Publikováno v:
Journal of Services Marketing. 19:33-38
PurposeTo propose a decision support model that can be used to design, implement and communicate effective and efficient service guarantees.Design/methodology/approachBased on in‐depth interviews by the author and on a recent literature review, the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::337f03240539d65dd71e517f17089ee5
https://doi.org/10.1108/08876040510579370
https://doi.org/10.1108/08876040510579370
Autor:
Louis Fabien
Publikováno v:
Gestion. 29:30-35
Une etude recente a permis de constater que les entreprises de services qui ont diffuse une garantie de service, au cours des dernieres annees, ne semblaient pas comprendre les veritables enjeux de cette nouvelle pratique de gestion. A partir de la l
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::534b6a01c2f9f4169550674b2f6e8775
https://doi.org/10.3917/riges.291.0030
https://doi.org/10.3917/riges.291.0030
Autor:
Louis Fabien
Publikováno v:
Journal of Services Marketing. 11:206-214
Contends that service relationship marketing is all about promises: in order to keep a promise made to potential customers, service companies must ensure delivery of their promises. Discusses the making of promises: what to promise the consumer; why
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9b99f7d0459272c598afd36f0f1b02c0
https://doi.org/10.1108/08876049710168690
https://doi.org/10.1108/08876049710168690
Autor:
Bertrand , Sancey, Nadia , Morin-Crini, Louis-Fabien , Lucas, Jean-François , Minary, Pierre-Marie , Badot, Crini , Grégorio
Publikováno v:
Journal of Water Science / Revue des Sciences de l'Eau
Journal of Water Science / Revue des Sciences de l'Eau, Lavoisier (Hermes Science Publications), 2010, 23 (3), pp.275-287
Revue des Sciences de l'Eau/Journal of Water
Revue des Sciences de l'Eau/Journal of Water, 2010, 23 (3), pp.275-287
Journal of Water Science / Revue des Sciences de l'Eau, Lavoisier (Hermes Science Publications), 2010, 23 (3), pp.275-287
Revue des Sciences de l'Eau/Journal of Water
Revue des Sciences de l'Eau/Journal of Water, 2010, 23 (3), pp.275-287
International audience
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::a2e13dfdc93b0cf54bfb4da1ef875940
https://hal.archives-ouvertes.fr/hal-00560625
https://hal.archives-ouvertes.fr/hal-00560625
Publikováno v:
Gestion : Revue Internationale de Gestion
Gestion : Revue Internationale de Gestion, 2004, pp.19-25 P
Gestion : Revue Internationale de Gestion, 2004, pp.19-25 P
International audience; The guarantee offered to the customers, in order to avoid the possibility which a product does not function as envisaged, has constituted, for several decades, a great part of the total offering from several manufacturing comp
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::fae7c7f76e25c6929c1c35f828f0761b
https://hal.archives-ouvertes.fr/hal-02311688
https://hal.archives-ouvertes.fr/hal-02311688
Autor:
Louis Fabien
Publikováno v:
Gestion. 33:33
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c3336a4fdfe8fc01cddd925602504088
https://doi.org/10.3917/riges.334.0033
https://doi.org/10.3917/riges.334.0033