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pro vyhledávání: '"Lori J. Sipe"'
Autor:
Lori J. Sipe, Mark R. Testa
Publikováno v:
Journal of Economics, Management and Trade. :1-8
Business Improvement Districts (BID), sometimes called Tourism Marketing Districts (TMD) are innovative initiatives that levy assessments as a means of funding what might be traditionally paid for by local government. A recent increase in such organi
Autor:
Mark R. Testa, Lori J. Sipe
Publikováno v:
Open Journal of Leadership. :11-33
Mentoring programs have become mainstay methods of developing leadership skills in the hospitality and tourism context. The following provides the theoretical foundation and overview of a mentoring program implemented for a blended graduate hospitali
Autor:
Lori J. Sipe
Publikováno v:
International Journal of Hospitality & Tourism Administration. 22:85-109
As organizations transition from a service to experience economy, they will need to reimagine their business performance “scorecards” to reflect practices that place the co-created guest experience...
Autor:
Lori J. Sipe
Publikováno v:
Advances in Developing Human Resources. 20:241-253
The Problem In the past decade, consumer spending on unique experiences (like vacations and concerts) relative to consumer spending on material goods (like vehicles and clothing) has increased dramatically. This has prompted renewed interest in study
Autor:
Lori J. Sipe, Mark R. Testa
Publikováno v:
Journal of Hospitality Marketing & Management. 27:178-195
Central to the experience economy paradigm is the notion that services and experiences are distinct economic offerings; yet, little work has been done to investigate the assumption. This study exam...
Autor:
Lori J. Sipe
Publikováno v:
International Journal of Hospitality & Tourism Administration. 19:440-463
This mixed-methods study responds to the need for empirical studies of innovation in the experience industry context. A multisource approach was used to gather data from 189 attractions across the United States. The relationships between strategic le
Autor:
Lori J. Sipe
Publikováno v:
International Journal of Hospitality Management. 54:75-83
Pine and Gilmore garnered attention from both academics and practitioners when they introduced the experience economy paradigm (1998). Central to the authors’ work is the notion that experiences are distinct economic offerings – differentiated, c
Autor:
Lori J. Sipe
Publikováno v:
Journal of Tourism & Hospitality.
A major implication of Pine and Gilmore’s seminal work is that experiences represent a higher level of customer value than services because they are memorable and rich in sensations. Inspiring emotional connections with customers provides enormous
Autor:
Mark R. Testa, Lori J. Sipe
Publikováno v:
Open Journal of Leadership. :36-44
Development of a compelling organizational culture continues to be an imperative for organizations seeking a competitive advantage. Identifying culture deficiencies or gaps is an important step in creating such a culture. For culture development effo