Assessing the Impact of Supply Chain Management on Competitive Advantage and Operational Performance: A Case of Four Star Hotels of Mauritius

Autor: Lomendra Vencataya, Ashley Keshwar Seebaluck, Deveshika Doorga

Publikováno v: International Review of Management and Marketing, Vol 6, Iss 4, Pp 61-69 (2016)

This paper discusses the impact of supply chain management (SCM) on competitive advantage and operational performance with reference to the four star hotels of Mauritius. A questionnaire was designed and administered to the managers of the four star

Externí odkaz: https://doaj.org/article/79140abac24b4be5903631b45e772169

Assessing the Impact of Service Quality Dimensions on Customer Satisfaction in Commercial Banks of Mauritius

Autor: Ganess Dirpal, Lomendra Vencataya, Roubina Td Juwaheer, Sharmila Pudaruth, Nabeelah Meh Zabeen Sumodhee

Publikováno v: Vencataya, L, Pudaruth, S, Juwaheer, R, Dirpal, G & Sumodhee, N 2019, ' Assessing the impact of service quality dimensions on customer satisfaction in commercial banks of Mauritius ', Studies in Business and Economics, vol. 14, no. 1, pp. 259-270 . https://doi.org/10.2478/sbe-2019-0020
Studies in Business and Economics, Vol 14, Iss 1, Pp 259-270 (2019)

In today’s hyper competitive banking arena, banking institutions are focusing on improving service quality. Providing excellent quality of service is important in creating and sustaining competitive advantage in the banking industry of Mauritius du

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::16c7fc24dab3e8db3c2f9622e484eb2b
https://doi.org/10.2478/sbe-2019-0020