Výsledky vyhledávání - "Lloyd C Harris"

Managing Tourist Risk, Grief and Distrust Post COVID-19

Autor: Lisa O’Malley, Lloyd C Harris, Vicky Story

Publikováno v: Tourism and Hospitality Research. 23:170-183

Tourism is one of the most important sectors for many countries and is also one of the most vulnerable to the impact of disasters. However, while tourism has proved resilient to localized or regional crisis, COVID-19 has had a universal impact on tou

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::d16eda01bb7065e91019e8c9ac3b1af1
https://doi.org/10.1177/14673584221089730

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Akademický článek

Managing customer misbehavior: challenges and strategies

Autor: Lloyd C. Harris, Kate Daunt

Publikováno v: Journal of Services Marketing, 2013, Vol. 27, Issue 4, pp. 281-293.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/08876041311330762

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Smile(y) – and Your Students Will Smile with You?

Autor: Antonia Erz, Ana Javornik, Ben Marder, David Houghton, Lloyd C. Harris

Publikováno v: Marder, B, Houghton, D, Erz, A, Harris, L & Javornik, A 2019, ' Smile(y) – and your students will smile with you? The effects of emoticons on impressions, evaluations, and behaviour in staff-to-student communication ', Studies in Higher Education . https://doi.org/10.1080/03075079.2019.1602760

Emoticon usage in computer-mediated communication (CMC) by university staff is potentially a double-edged sword in forming desired impressions in the minds of students, increasing perceived warmth but also decreasing perceived competence of the sende

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::11da278673b22e5d91612fb2c3cea555
https://doi.org/10.1080/03075079.2019.1602760

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The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy

Autor: Hongwei He, Lloyd C. Harris

Publikováno v: Journal of Business Research
He, H & Harris, L 2020, ' The impact of Covid-19 pandemic on corporate social responsibility and marketing philosophy ', Journal of Business Research, vol. 116, pp. 176-182 . https://doi.org/10.1016/j.jbusres.2020.05.030

In this article, we offer some initial examination on how Covid-19 pandemic can influence the developments of CSR and marketing. We argue that Covid-19 pandemic offers a great opportunity for businesses to shift towards more genuine and authentic CSR

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::70b11f772baf09dfda584e843e1e5b17
http://europepmc.org/articles/PMC7241379

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Middle Managers’ Work in Recession and Austerity: A Longitudinal Study

Autor: Emmanuel Okechukwu Ogbonna, Lloyd C. Harris

Publikováno v: Harris, L C & Ogbonna, E 2020, ' Middle Managers’ Work in Recession and Austerity : A Longitudinal Study ', British Journal of Management, vol. 31, no. 2, pp. 289-304 . https://doi.org/10.1111/1467-8551.12360

Although researchers have explored the impacts of structural changes on managerial work, few insights have been generated into whether the turbulent economic environment induced by a recession and/or an extended period of austerity accelerate known c

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bfb7ee59305cd333186b8d709e112c09
https://doi.org/10.1111/1467-8551.12360

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When We Practice to Deceive: Service Worker Manipulation and (Mis)Behavior on Cruise Ships

Autor: Andrew D. Pressey, Lloyd C. Harris

Publikováno v: Pressey, A & Harris, L C 2023, ' When We Practice to Deceive : Service Worker Manipulation and (Mis)Behavior on Cruise Ships ', Journal of Travel Research . https://doi.org/10.1177/00472875231153126

Studies of service delivery often assume that any deviance from service protocols when interacting with customers is largely due to service worker ineptitude or incompetence; this is particularly the case with customer deception or manipulation. This

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::b64eafd4d937c91d8250f83a3a2c5176
https://doi.org/10.1177/00472875231153126

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The impact of COVID-19 on the evolution of online retail: The pandemic as a window of opportunity

Autor: Levente Szász, Csaba Bálint, Ottó Csíki, Bálint Zsolt Nagy, Béla-Gergely Rácz, Dénes Csala, Lloyd C. Harris

Publikováno v: Journal of Retailing and Consumer Services. 69:103089

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::42a1cfa0cb273698e60d2bc7f08dcd96
https://doi.org/10.1016/j.jretconser.2022.103089

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Retail employee pilferage: A study of moral disengagement

Autor: Hongwei He, Lloyd C. Harris

Publikováno v: Journal of Business Research. 99:57-68

Employee pilferage – the unauthorized taking of work property or the means of production on a relatively small scale – is extremely costly. However, very little is known about what psychologically drives frontline retail workers to pilfer. Drawin

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::18eeac4e0721af1fdb34bea5ed806273
https://doi.org/10.1016/j.jbusres.2019.02.008

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