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pro vyhledávání: '"Lindsey Nicole Wharton"'
Autor:
Lindsey Nicole Wharton, Emily Zoe Mann
Publikováno v:
The Reference Librarian. 61:15-24
As staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the...
Autor:
Lindsey Nicole Wharton
Publikováno v:
Journal of Library & Information Services in Distance Learning. 11:196-205
While broad assessment projects are often used to steer library strategic planning initiatives, this article will present the benefits of qualitative interviews with distance learning constituents as a framework for developing a focused vision and ta