Zobrazeno 1 - 9
of 9
pro vyhledávání: '"Lindsay R.L. Larson"'
Autor:
Lindsay R.L. Larson, Hyunju Shin
Publikováno v:
European Journal of Marketing. 54:2013-2047
PurposeDisplaying a sense of humour provides various interpersonal benefits including reducing tension and promoting conflict resolution, but should a firm use humour in response to publicly viewable online customer complaints after a service failure
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::14c6a9682862033f4820864d529869d7
https://doi.org/10.1108/ejm-08-2018-0522
https://doi.org/10.1108/ejm-08-2018-0522
Publikováno v:
Journal of Consumer Affairs. 53:1456-1477
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::21af9a17d335c7a79e08506c7c08e00a
https://doi.org/10.1111/joca.12249
https://doi.org/10.1111/joca.12249
Autor:
Lindsay R.L. Larson, Hyunju Shin
Publikováno v:
Services Marketing Quarterly. 39:293-309
Every year, natural disasters such as hurricanes, tornados, wildfires, and floods occur around the world. However, scarce research has been conducted to understand customer reactions to these commo...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::642e3ca951fc1b5196b4516aa1360bc1
https://doi.org/10.1080/15332969.2018.1514795
https://doi.org/10.1080/15332969.2018.1514795
Autor:
Hyunju Shin, Lindsay R.L. Larson
Publikováno v:
Developments in Marketing Science: Proceedings of the Academy of Marketing Science ISBN: 9783030025670
Despite humor’s promising ability to positively address customer complaints, little research has sought to investigate its role in recovering from service failure on social media. To address this research gap, this study investigates the role of hu
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e5c0b3c5576db1a3ea4d6b2f8c18c3c8
https://doi.org/10.1007/978-3-030-02568-7_18
https://doi.org/10.1007/978-3-030-02568-7_18
Autor:
Dora E. Bock, Lindsay R.L. Larson
Publikováno v:
Journal of Services Marketing. 30:736-748
PurposeRecent evidence on consumer decision-making suggests that highly complex choice scenarios lead consumers to use simplistic decision heuristics, often resulting in suboptimal decision-making. This study aims to investigate the relationships amo
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::61d0c171aab22e78f8d6a05a3e5c50ca
https://doi.org/10.1108/jsm-09-2015-0281
https://doi.org/10.1108/jsm-09-2015-0281
Publikováno v:
Academy of Management Learning & Education. 15:232-249
As evidenced by recent legislation and various forms of media attention, eradicating gender inequity in the workforce is of significant importance today. However, this interest in justice stands in...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::88bd49f36a3ea7d17acebf09d7a8ca60
https://doi.org/10.5465/amle.2014.0139
https://doi.org/10.5465/amle.2014.0139
Publikováno v:
Journal of Marketing Theory and Practice. 24:72-90
The millennial cohort has faced a unique environment that may have a lasting impact on the financial investment decisions they make as adults. A multimethod set of studies investigates how knowledge and risk interact to inform millennial retirement i
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8db3cffbb7ae525b198a0327312121ad
https://doi.org/10.1080/10696679.2016.1089765
https://doi.org/10.1080/10696679.2016.1089765
Autor:
Lindsay R.L. Larson, L. Trey Denton
Publikováno v:
Psychology & Marketing. 31:801-811
Suspicion regarding dishonest electronic word-of-mouth is a growing concern for consumers online. Individual consumers are occasionally seen acting as product review forum “watchdogs” within the websites they visit, posting vigilante comments aga
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::27445aed3187bbd19cdaa1fd330b5272
https://doi.org/10.1002/mar.20735
https://doi.org/10.1002/mar.20735
Autor:
Lindsay R.L. Larson
Publikováno v:
The International Journal of the Image. 2:199-210
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c48d9b0d6acf8ec06af231dc3bad63a3
https://doi.org/10.18848/2154-8560/cgp/v02i02/44030
https://doi.org/10.18848/2154-8560/cgp/v02i02/44030