Výsledky vyhledávání

The global refugee crisis: how can transformative service researchers help?

Autor: Linda Nasr, Raymond P. Fisk

Publikováno v: The Service Industries Journal. 39:684-700

This conceptual paper argues that Transformative Service Researchers (TSR) can work on solving the global refugee crisis. For this purpose, we explore the breadth and depth of the global refugee cr...

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::e17fd43e64fb8390138ea764c46b412b
https://doi.org/10.1080/02642069.2018.1445224

Zobrazit plný text záznamu

Developing a deeper understanding of positive customer feedback

Autor: Jamie Burton, Linda Nasr, Thorsten Gruber

Publikováno v: Nasr, L, Burton, J & Gruber, T 2018, ' Developing a deeper understanding of positive customer feedback ', Journal of Services Marketing, vol. 32, no. 2, pp. 142-160 . https://doi.org/10.1108/JSM-07-2016-0263

Purpose The purpose of this paper is to highlight the importance and extend the understanding of the underresearched concept of personal positive customer feedback (PCF). By comparing and contrasting front-line employees’ (FLEs) and customers’ pe

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::11f6adaff2353d0e9e9d9540840f871c
https://doi.org/10.1108/jsm-07-2016-0263

Zobrazit plný text záznamu

Transformative service research and service design: synergistic effects in healthcare

Autor: Sidney Anderson, Steven W. Rayburn, Linda Nasr

Publikováno v: The Service Industries Journal. 38:99-113

This conceptual paper answers the question: How do we design service experiences in whole to increase the well-being of all participants in the healthcare system – patients, families, and caregivers? In order to do so, we position service design as

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::e0587bb0140795f8a13f46fd91a64c73
https://doi.org/10.1080/02642069.2017.1404579

Zobrazit plný text záznamu

The interplay of customer experience and commitment

Autor: Sabine Benoit, Helen Bruce, Julija Dzenkovska, Yi-Chun Ou, Timothy L. Keiningham, Linda Nasr, Mohamed Zaki, Alexander Buoye, Joan Ball

Publikováno v: Keiningham, T L, Ball, J, Benoit, S, Bruce, H, Buoye, A, Dzenkovska, J, Nasr, L, Ou, Y-C & Zaki, M 2017, ' The Interplay of Customer Experience and Commitment ', Journal of Services Marketing . https://doi.org/10.1108/JSM-09-2016-0337

Purpose This research aims to better understand customer experience, as it relates to customer commitment and provides a framework for future research into the intersection of these emerging streams of research. Design/methodology/approach This resea

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::0aa39885899e592f57d5d883588fe2c7
https://doi.org/10.1108/jsm-09-2016-0337

Zobrazit plný text záznamu

The Impact of Subjective Well-Being on Salesperson Relational and Economic Performances: An Abstract

Autor: Mark P. Leach, Annie H. Liu, Linda Nasr

Publikováno v: Back to the Future: Using Marketing Basics to Provide Customer Value ISBN: 9783319660226

The aim of this research is to study the much overlooked but critical issue of salespeople Subjective Well-Being (SWB) and its impact on performance. In particular, this study focuses on the impact of SWB on the salesperson cognitive and emotional st

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::774f04ca7df0e1d64690ec993227035d
https://doi.org/10.1007/978-3-319-66023-3_139

Zobrazit plný text záznamu

Showcasing the diversity of service research: theories, methods and success of service articles

Autor: Zelal Ates, Sabine Benoit, Jay Kandampully, Linda Nasr, Katrin Scherschel

Purpose The purpose of this paper is to make two main contributions: first, showcase the diversity of service research in terms of the variety of used theories and methods, and second, explain (post-publication) success of articles operationalized as

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::eb910a95707c0638c063ddd4f1b0d038
https://surrey.eprints-hosting.org/842167/

Zobrazit plný text záznamu

When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being

Autor: Jamie Burton, Linda Nasr, Thorsten Gruber

Publikováno v: Journal of Services Marketing. 29:599-612

Purpose – Front-line employee (FLE) well-being is an under-researched field. Contrasting the prevailing view that Positive Customer Feedback (PCF) can only have ‘positive’ impacts, this study aims to answer the counterintuitive question: Could

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::7de232e7c80a6441b2871ee2581ed414
https://doi.org/10.1108/jsm-01-2015-0052

Zobrazit plný text záznamu

Special section: Advancing customer experience and big data impact via academic and practitioner collaboration

Autor: Helen Bruce, Jamie Burton, Linda Nasr, Thorsten Gruber

Publikováno v: Burton, J, Nasr, L, Gruber, T & Bruce, H 2017, ' Special section: Advancing customer experience and big data impact via academic-practitioner collaboration ', Journal of Services Marketing, vol. 31, no. 2, pp. 142-147 . https://doi.org/10.1108/JSM-01-2017-0020

Purpose This paper aims to outline the purpose, planning, development and delivery of the “1st Academic-Practitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data” held at Alliance Manchester Business School on

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::8566c028c0736a19346e63ad66abee91
https://doi.org/10.1108/JSM-01-2017-0020

Zobrazit plný text záznamu

Turn Away from the Dark Side: Exploring Positive Customer Feedback (An Abstract)

Autor: Linda Nasr, Jamie Burton, Thorsten Gruber

Publikováno v: Creating Marketing Magic and Innovative Future Marketing Trends ISBN: 9783319455952

This paper extends the understanding of positive customer feedback. Technological advances suggest future trends in customer feedback management will encompass ever advanced methods of data capture and analysis. Thus, feedback is increasingly likely

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::49f48149cd4e674510dba4b4b50e693b
https://doi.org/10.1007/978-3-319-45596-9_23

Zobrazit plný text záznamu

Vyhledávací nástroje:

Upřesnit hledání