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Publikováno v:
Journal of Marketing, 2020 Jul 01. 84(4), 23-44.
Externí odkaz:
https://www.jstor.org/stable/26973133
Publikováno v:
In International Journal of Research in Marketing September 2018 35(3):359-377
Supplemental Material, jm.19.0073-File002 for Customer Satisfaction and Its Impact on the Future Costs of Selling by Leon Gim Lim, Kapil R. Tuli and Rajdeep Grewal in Journal of Marketing
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9da6d900bf376d54586c752bee38bde8
