Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Lidya Siska Khoviati"'
Autor:
Lily Purwianti, Lidya Siska Khoviati
Publikováno v:
JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW; Vol. 4 No. 2 (2021): JBSMR, Vol.4 No.2, June 2021; 154-158
The purpose of this study was to analyze the effect of service recovery variables consisting of distributive justice, procedural justice and interactional justice on customer loyalty with satisfaction and WOM as a mediating variable in star hotels in
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::d2cee2ce43b7e627a2cd50dea802382a
https://doi.org/10.22437/jbsmr.v4i2.12524
https://doi.org/10.22437/jbsmr.v4i2.12524
