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pro vyhledávání: '"Lida Koning"'
Publikováno v:
International Journal of Health Care Quality Assurance, 18, 361-369. Emerald Group Publishing
PurposeTo describe how The Red Cross Hospital in Beverwijk, The Netherlands implemented an ISO 9000 quality management system throughout the entire organisation, obtained an ISO 9002:1994 and subsequently an ISO 9001:2000 certificate.Design/methodolo