The Price of Good Friendships: Examining the Roles of Relationship Norms and Perceived Controllability in Service Failure Encounters.

Autor: Li, Zongchao Cathy¹ zongchao.li@sjsu.edu, Tao, Weiting², Wu, Linwan³

Publikováno v: International Journal of Business Communication. Jan2023, Vol. 60 Issue 1, p105-129. 25p. 1 Diagram, 2 Charts, 2 Graphs.

When the relationships fail: A microperspective on consumer responses to service failure.

Autor: Li, Zongchao Cathy¹ (AUTHOR) zongchao.li@sjsu.edu, Stacks, Don² (AUTHOR)

Publikováno v: Journal of Public Relations Research. 2017, Vol. 29 Issue 4, p158-175. 19p. 2 Diagrams, 4 Charts.

Outline of a General Theory of Intermediaries in Strategic Communication

Autor: Finn Frandsen, Winni Johansen

Publikováno v: Aarhus University
Frandsen, F & Johansen, W 2014, Outline of a General Theory of Intermediaries in Strategic Communication . in Y G Ji, J H Liu & Z C Li (eds), Public Relations in a More Transparent Age : Proceedings from 17th International Public Relations Research Conference . Miami, pp. 313-330, Miami, United States, 05/03/2014 .

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::5818984f13182f948302fe3647e0bc3a
http://pure.au.dk/portal/en/publications/outline-of-a-general-theory-of-intermediaries-in-strategic-communication(a9509483-0672-43e2-b770-83477d66cb99).html