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pro vyhledávání: '"Leslie J. Porter"'
Autor:
Simon A. Black, Leslie J. Porter
Publikováno v:
Decision Sciences. 27:1-21
Current concepts in the field of Total Quality Management (TQM) are largely based upon case studies, anecdotal evidence and the prescriptions of leading “gurus.” Consequently, there is little consensus on which factors are critical to the success
Autor:
Mark Finn, Leslie J. Porter
Publikováno v:
The TQM Magazine. 6:56-61
There is currently little published information about the use of total quality (TQ)‐based self‐assessment in the UK despite the increasing interest in the subject. Discusses the findings of a survey into the practice and benefits of self‐assess
Autor:
Adrian J. Parker, Leslie J. Porter
Publikováno v:
Total Quality Management. 4:13-22
This article examines the key elements of TQM and the critical factors that influence the TQM implementation process. An extensive literature survey suggests that there are eight critical TQM factors. A survey was carried out to evaluate the experien
Autor:
Paul Rayner, Leslie J. Porter
Publikováno v:
International Journal of Production Economics. 27:69-81
Many organisations' competitiveness is seriously damaged by the quality related costs of correcting errors, redoing things, apologising to customers, etc. An extensive survey of the published literature in this field shows that the median quality cos
Autor:
Leslie J. Porter, Roland Caulcutt
Publikováno v:
Quality and Reliability Engineering. 8:113-122
Many standard texts on SPC offer simple procedures for setting up control charts. Although the procedures work well in some situations, there are many instances where the procedures do not produce useful charts. The failure to sustain SPC initiatives
Autor:
Leslie J. Porter, John S. Oakland
Publikováno v:
Quality and Reliability Engineering International. 7:437-448
A range of process capability indices is widely used to measure process performance. The simplicity of the formulae for these capability indices is both a strength and a weakness. The underlying assumptions behind capability indices are frequently ov
Autor:
John S. Oakland, Leslie J. Porter
Publikováno v:
Quality and Reliability Engineering International. 6:19-27
Process capability indices are key measures in the context of never-ending improvement in quality. The capability of a process and the effectiveness of control charts are directly related. For samples of size 2 or greater, a Cpk value of 2 ensures th
Autor:
Leslie J. Porter, Geoffrey S. Smith
Publikováno v:
International Journal of Retail & Distribution Management. 21
Reviews the level of awareness and use of total quality management (TQM) in the UK retail sector. Surveys top management in retailing for views on TQM and reviews the results to establish knowledgeability of quality issues and the degree of receptive
Autor:
Paul Rayner, Leslie J. Porter
Publikováno v:
International Journal of Quality & Reliability Management. 8
The costs, benefits and implications of BS5750/ISO9000 certification for small and medium‐sized firms are investigated on the basis of a review of published literature and a survey of the actual experience of a representative sample of firms. The p
Autor:
Leslie J. Porter
Publikováno v:
The TQM Magazine. 2
Assert that capability indices quantify process improvement in a simple way and, when used correctly, provide relevant benchmarks. Considers it important that managers fully understand the power and limitations of this quality tool. Asserts the proce