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Politeness is a basic verbal strategy that is commonly used by call center agents in handling customers, specifically when they encounter frustrated and irate customers, when they can hardly fix the problems of customers, or when they make mistakes i
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od______2659::31a720f389906107702a3522f4895080
https://zenodo.org/record/5155035
https://zenodo.org/record/5155035
