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pro vyhledávání: '"Lecia Lim"'
Autor:
Ying Yang Lee, Kay Jan Wong, Lecia Lim, Ruth Choy, Xuejie Zhang, John Jianan Lu, Samarth Agarwal
Publikováno v:
IJCNN
Many banks and financial service companies have been transforming the way to run their businesses and serve customers. In this paper, we present a use case for digitizing customer journeys in the area of consumer banking call centre. The main objecti
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9ab54a68ee025e0b98cb39b0296477e1
https://doi.org/10.1109/ijcnn48605.2020.9206709
https://doi.org/10.1109/ijcnn48605.2020.9206709
