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Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units
Autor:
Victoria Noremberg Bitencourt, Francielly Crestani, Marina Zanette Peuckert, Gabriela Rupp Hanzen Andrades, João Ronaldo Mafalda Krauzer, Cíntia de Cassia Cintra, Mariana Lucas da Rocha Cunha, Guilherme Unchalo Eckert, Leandra Girardi, Iná S. Santos, Pedro Celiny Ramos Garcia
Publikováno v:
Jornal de Pediatria, Vol 99, Iss 3, Pp 296-301 (2023)
Objective: To verify the performance of the Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units (PICUs). Methods: The authors conducted an observational cross-sectional multicenter study in the PICUs o
Externí odkaz:
https://doaj.org/article/903403fe5f654b3493f15b63f621a421
