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pro vyhledávání: '"Leah Warfield Smith"'
Autor:
Leah Warfield Smith, Randall Lee Rose, Alex R. Zablah, Heath McCullough, Mohammad 'Mike' Saljoughian
Publikováno v:
Journal of the Academy of Marketing Science. 51:530-550
Autor:
Randall L. Rose, Leah Warfield Smith
Publikováno v:
International Journal of Research in Marketing. 37:301-319
The lack of typical nonverbal cues in digitally mediated marketing communication (e.g., text messages, social media etc.) creates special challenges for marketers desiring to manage customer relationships. To overcome these limitations, marketers hav