Future directions for chatbot research: an interdisciplinary research agenda

Autor: Fabio Catania, Marcos Baez, Carolin Ischen, Lea Reis, Raphael Meyer von Wolff, Symeon Papadopoulos, Patrick McAllister, Theo Araujo, Ewa Luger, Asbjørn Følstad, Rebecca Wald, Effie L.-C. Law, Petter Brandtzaeg, Sebastian Hobert, Guy Laban

Publikováno v: Computing, 2021, Vol.103(12), pp.2915-2942 [Peer Reviewed Journal]
Computing
Europe PubMed Central
Computing, 103(12), 2915-2942. Springer Wien
Følstad, A, Araujo, T, Law, E L-C, Brandtzaeg, P B, Papadopoulos, S, Reis, L, Baez, M, Laban, G, McAllister, P, Ischen, C, Wald, R, Catania, F, Meyer von Wolff, R, Hobert, S & Luger, E 2021, ' Future directions for chatbot research : An interdisciplinary research agenda ', Computing, vol. 103, no. 12, pp. 2915-2942 . https://doi.org/10.1007/s00607-021-01016-7

Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge concerning the impact of chatb

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::88ed1282eb6e3eaa23a91512392de32d
https://dare.uva.nl/personal/pure/en/publications/future-directions-for-chatbot-research-an-interdisciplinary-research-agenda(dfed2f21-6dc3-41dd-b917-779f8447ddb3).html

Information Overload and Presented Lifestyle in Social Media

Autor: Lea Reis

Publikováno v: Proceedings of the Conference on Computers and People Research.

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::d163cc1601f0dbcb78ba4457bf477778
https://doi.org/10.1145/3510606.3550203

In-app advertising: a two-step qualitative comparative analysis to explain clicking behavior

Autor: Jens Mattke, Christian Maier, Tim Weitzel, Lea Reis

Publikováno v: European Journal of Marketing. 55:2146-2173

Purpose Individuals only click on a very small fraction of the in-app advertisements (ads) they are exposed to. Despite this fact, organizations spend generously placing in-app ads without theoretical knowledge of how the structure and the semantics

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::34a35e881f4d10e5dba6e427acc47485
https://doi.org/10.1108/ejm-03-2020-0210

Addressing User Resistance Would Have Prevented a Healthcare AI Project Failure

Autor: Lea Reis, Marcus Creutzenberg, Jens Mattke, Tim Weitzel, Christian Maier

Publikováno v: MIS Quarterly Executive. :279-296

Integrating artificial intelligence (AI) into existing work routines involves invasive changes, and the resulting user resistance can lead to project failure. We describe a failed AI project at a large hospital to implement a cognitive agent and iden

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::8b73f329aff98f4f3a9a1d93729df1d9
https://doi.org/10.17705/2msqe.00038

Communication Measures to Reduce Techno-Invasion and Techno-Overload

Autor: Christian Maier, Lea Reis, Tim Weitzel, Katharina Pflügner

Publikováno v: SIGMIS-CPR

The perception of specific techno-stressors, such as techno- invasion or techno-overload, negatively influences employees' performance and organizations' profit. Therefore, it is imperative for organizations to implement specific, deliberate mitigati

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::d0a97818ceb36376b5d021afcb679b08
https://doi.org/10.1145/3378539.3393855