Zobrazeno 1 - 10
of 51
pro vyhledávání: '"Laurens G. Debo"'
Publikováno v:
Journal of Systems Science and Systems Engineering. 30:1-16
Discretionary services typically refer to professional work and complex service work by physicians, software developers, web designers, lawyers, or financial analysts, where there are no standard working processes and customer perceived quality of se
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fc01888bb9563023311fbccff09a54b2
https://doi.org/10.1007/s11518-020-5476-y
https://doi.org/10.1007/s11518-020-5476-y
Publikováno v:
European Journal of Operational Research. 287:989-1002
A recently emerging concept, Extended Producer Responsibility (EPR), is being adopted by the government in more and more countries and regions. It shifts the burden of proper disposal of end-of-life consumer products from (local) governments to the p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c17b57d2571facf2ce284f2ae46ce5ac
https://doi.org/10.1016/j.ejor.2020.05.002
https://doi.org/10.1016/j.ejor.2020.05.002
Publikováno v:
Manufacturing & Service Operations Management. 22:513-527
Problem definition: We study the following puzzle: why do firms sometimes nurture long wait lines, rather than raising prices (to eliminate these lines)? Academic/practical relevance: In economic theory, prices are studied as a signal of quality, in
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ac4e83fa6afacc329bf7bc748ef23db3
https://doi.org/10.1287/msom.2018.0753
https://doi.org/10.1287/msom.2018.0753
Publikováno v:
Management Science. 65:3605-3623
Customers looking for service providers often face search frictions and have to trade off quality and availability. To understand customers’ search behavior when they are confronted with a large collection of vertically differentiated, congested se
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::866193fb9e290671578c924e5aa9d481
https://doi.org/10.1287/mnsc.2018.3112
https://doi.org/10.1287/mnsc.2018.3112
Publikováno v:
SSRN Electronic Journal.
We consider an entrepreneur funding his project from investors through a revenue-sharing crowdfunding campaign. The early investor (insider) has a social tie with the entrepreneur and is informed about the future revenue of the entrepreneur’s proje
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b513a7edc72c25fa01201c9ca751eeb0
https://doi.org/10.2139/ssrn.3627524
https://doi.org/10.2139/ssrn.3627524
Publikováno v:
Proc Natl Acad Sci U S A
We examine how operational changes in customer flows in retail stores affect the rate of COVID-19 transmission. We combine a model of customer movement with two models of disease transmission: direct exposure when two customers are in close proximity
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::40e2bbc9455ff34eff43934bdf88dbe4
https://doi.org/10.2139/ssrn.3689364
https://doi.org/10.2139/ssrn.3689364
Publikováno v:
SSRN Electronic Journal.
We study a multi-class queuing system with a single server and customer abandonment. We fully characterize the structure of the server's optimal scheduling policy that minimizes the long-run average customer abandonment cost. We show that the optimal
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ae8b23a7e838cbc49954dee37eb18588
https://doi.org/10.2139/ssrn.3453227
https://doi.org/10.2139/ssrn.3453227
Autor:
Laurens G. Debo, Mirko Kremer
Publikováno v:
Management Science. 62:3023-3038
We study the impact of wait time on consumers’ purchasing behavior when product quality is unknown to some consumers (the “uninformed consumers”) but known to others (the “informed consumers”). In a capacitated environment, wait times act a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::179ff6f98874fe3ced1c8d1e353a02c8
https://doi.org/10.1287/mnsc.2015.2264
https://doi.org/10.1287/mnsc.2015.2264
Publikováno v:
Management Science. 62:410-435
In this paper, we study the impact of consumer-generated quality information (e.g., consumer reviews) on a firm’s dynamic pricing strategy in the presence of strategic consumers. Such information is useful, not only to the consumers that have not y
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::59f75e039f3ece1b731257389b08b726
https://doi.org/10.1287/mnsc.2014.2134
https://doi.org/10.1287/mnsc.2014.2134
Autor:
Luyi Yang, Laurens G. Debo
Publikováno v:
Management Science.
The referral priority program --- an emerging business practice adopted by a growing number of technology companies that manage a waitlist of customers --- enables existing customers on the waitlist to gain priority access if they successfully refer
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::115b0321601602f8d880861f80cb08cc
https://doi.org/10.1287/mnsc.2018.3034
https://doi.org/10.1287/mnsc.2018.3034