Zobrazeno 1 - 10
of 37
pro vyhledávání: '"Laurel Anderson"'
Autor:
Raymond P P. Fisk, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy Ostrom, Lia Patrício, Javier Reynoso, Roberta Sebastiani
Publikováno v:
Journal of Service Management, 2016, Vol. 27, Issue 1, pp. 43-55.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOSM-04-2015-0125
Autor:
Lars Witell, Laurel Anderson, Roderick J. Brodie, Maria Colurcio, Bo Edvardsson, Per Kristensson, Line Lervik-Olsen, Roberta Sebastiani, Tor Wallin Andreassen
Publikováno v:
Journal of Services Marketing, 2015, Vol. 29, Issue 6/7, pp. 436-441.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSM-01-2015-0051
Autor:
Hudson, Laurel Anderson1, Ozanne, Julie L.2
Publikováno v:
Journal of Consumer Research. Mar88, Vol. 14 Issue 4, p508-521. 14p. 1 Chart.
Autor:
Laurel Anderson, Amy L. Ostrom, Lia Patrício, David E. Bowen, Raymond P. Fisk, Linda Alkire, Thorsten Gruber
Publikováno v:
Journal of Service Management. 31:615-635
PurposeElevating the human experience (HX) through research collaborations is the purpose of this article. ServCollab facilitates and supports service research collaborations that seek to reduce human suffering and improve human well-being.Design/met
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bcdd4c887002a0744b3e4735126261f2
https://doi.org/10.1108/josm-10-2019-0325
https://doi.org/10.1108/josm-10-2019-0325
Autor:
Laurel Anderson, Ying Xue
Publikováno v:
The Palgrave Handbook of Service Management ISBN: 9783030918279
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3cc66add456176b9064b95a119034ffe
https://doi.org/10.1007/978-3-030-91828-6_23
https://doi.org/10.1007/978-3-030-91828-6_23
Autor:
Hilary Downey, Martin Mende, Josephine Go Jefferies, Amy L. Ostrom, Courtney Nations Azzari, Laurel Anderson, Jelena Spanjol
Publikováno v:
Azzari, C N, Anderson, L, Mende, M, Go Jefferies, J, Downey, H, Ostrom, A L & Spanjol, J 2021, ' Consumers on the Job: Contextualization Crafting in Expert Services ', Journal of Service Research, vol. 24, no. 4, pp. 520-541 . https://doi.org/10.1177/10946705211012474
Tasked with a greater role in the coproduction of expert services, consumers often face an immense burden in coproducing service and well-being outcomes. While some prior research has explored customer work, we delineate unique aspects of expert serv
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::a735e053dddbd3d66204975a5c1c57f4
https://pure.qub.ac.uk/en/publications/consumers-on-the-job-contextualization-crafting-in-expert-services(e5aafa5f-aeb0-4a33-a19e-cccf6fa58705).html
https://pure.qub.ac.uk/en/publications/consumers-on-the-job-contextualization-crafting-in-expert-services(e5aafa5f-aeb0-4a33-a19e-cccf6fa58705).html
Autor:
Ingo O. Karpen, Kaisa Koskela-Huotari, Vanja Bogicevic, Lia Patrício, Jie Zhang, Laurel Anderson, Daniela Sangiorgi
The authors wish to thank Lerzan Aksoy, Jay Kandampully, and the participants of the Thought Leadership Forum 2020 for their support and valuable feedback to the earlier drafts of this paper.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::a89544b3c24d9b8ca9adf1ec219f0011
http://hdl.handle.net/11311/1182203
http://hdl.handle.net/11311/1182203
Autor:
Julie L. Ozanne, Laurel Anderson
Publikováno v:
Marketing Management ISBN: 9780203710807
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::162a849a6a87a8210371cb78189a7654
https://doi.org/10.4324/9780203710807-21
https://doi.org/10.4324/9780203710807-21
Autor:
Laurel Anderson, Sterling A. Bone, Josephine Go Jefferies, Amy L. Ostrom, Martin Mende, Courtney Nations Baker, Jelena Spanjol, Hilary Downey, Justine M. Rapp
Publikováno v:
Anderson, L, Spanjol, J, Jeffries, J G, Ostrom, A L, Baker, C N, Bone, S A, Downey, H & Mende, M 2016, ' Responsibility and Well-being: Resource Integration under Responsibilization in Expert Services ', Journal of Public Policy and Marketing, vol. 35, no. 2, pp. 262-279 . https://doi.org/10.1509/jppm.15.140
Responsibilization, or the shift of functions and risks from providers and producers to consumers, has become an increasingly common policy in service systems and marketplaces (e.g., financial, health, governmental). Because responsibilization is oft
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::bffd6c71c6257fec649ce3d9c9346866
https://doi.org/10.1509/jppm.15.140
https://doi.org/10.1509/jppm.15.140
Autor:
Laurel Anderson, Amy L. Ostrom
Publikováno v:
Journal of Service Research. 18:243-249
As humans and consumers, we spend much of our time immersed in an array of services and service systems (e.g., telecommunications, education, financial, government, and health care) that affect almost every aspect of our lives. Our continuous connect
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3e9f4d21d1164e4e1de2b9301c5d122d
https://doi.org/10.1177/1094670515591316
https://doi.org/10.1177/1094670515591316